STATEMENT OF POLICY

BACKGROUND
100% Realty, Inc. is approved by the Florida Department of State, Division of Licensing for the purpose of offering the distance education courses developed by Thomson CompuTaught. (Link to permit)

NOTICE TO STUDENT
All questions pertaining to registration, refunds, school policy, course content, explanation of state licensing law, final exams (if applicable), and completion certificates should be addressed to:

100% Realty, Inc.
144 Mary Esther Blvd#16
Mary Esther , FL 32569
Phone: 850-862-7100
e-mail: school@100percentrealty.gccoxmail.com

COURSE EXPIRATION AND REVIEW
All course lessons on the computer must be completed within 180 days from the date of enrollment (unless individual state law specifies otherwise). Access to the computer lessons will expire at midnight on the 180th day after enrollment. You have 90 days to access and review the course content after you have completed the last lesson in a course.(Regardless of when the course is completed within the 180 days from enrollment).

COURSE EXTENSION POLICY
If you cannot complete your course within the 180 days, then you may purchase a 60 day extension from 100% Realty, Inc. The 60 day extension period begins from the date your course originally expires. You may purchase up to three extensions per course. It is your responsibility to contact your school coordinator to find out about purchasing an extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension.

CERTIFICATE OF COURSE COMPLETION
Upon completion of course, you will receive a Completion Certificate. In the event the certificate is lost, a duplicate may be obtained from 100% Realty, Inc. offices by request. The first request is FREE. An administrative of $15.00 fee will be charged for subsequent requests.

*REGISTRATION CANCELLATION POLICY
You have the right to cancel your student's registration for any reason up to five (5) business days from the date of purchase. A cancellation fee may be charged to the student to cancel a registration. The amount of the cancellation fee is 15% of the total purchase amount. If the course includes one or more textbooks, the books must be returned at the student's expense. The request for cancellation will not be processed until the book(s) are returned to the school in reusable condition (if applicable).

This does not mean that a school must issue a refund to the student under any circumstances. It simply provides some leeway for the school to use at its discretion in setting its cancellation policy. However, 100% Realty, Inc. will not cancel any registration of a course that falls outside the 5 business day policy, with the exception of any legitimate technical problems that cannot be overcome. Also, 100% Realty, Inc. will not cancel a registration for a completed course.

How will refunds be processed? In order to process a refund, you will need to contact 100% Realty, Inc. If the student's enrollment date falls within the 5 business day refund window, a 100% Realty, Inc. representative will initiate the refund. The credit card used to purchase the course will be the account that is refunded.

TECHNICAL SUPPORT
For technical assistance, please call Technical Support at 1-800-743-8703 or email them at techsupport@mycoursepage.com . Technical Support is available Monday - Friday from 9:00am to 11:00pm EST and on weekends from 12:00 - 4:00pm EST. (Holidays are an exception to this schedule. On holidays, the Technical Support hours may change.)

The best and quickest way to address tech support issues is to go to www.mycoursepage.com/support . If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.

SYSTEM REQUIREMENTS

In order to take this distance education course, your computer must meet the following system requirements:

• IBM PC Compatible Computer (minimum 350 MHz processor with 64 MB RAM)
• SVGA (800x600) video card, driver, and monitor
• Microsoft Windows 98/ME/2000*/XP*
• Adobe Acrobat Reader 5.0 or greater (free download available with course)
• Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable or TI)
• Microsoft Internet Explorer version 5.5 or greater (free download available with course) (CompuTaught courses do not support any "Beta" versions of Internet Explorer)
• Printer (for course documentation and Student Affidavit)
• Flash Player plug-in (free download available with course)  

CD-ROM Version Only:

• CD-ROM drive (CD-ROM version only)
• 5 MB available hard drive space to install program and at least 7 MB available hard drive space per hour of course work (CD-ROM version only) For example:  If you have purchased a 3 hour course and a 6 hour course, then you would need an average of 68 MB of available hard drive space (9 hours x 7 MB = 63MB plus 5MB to install)

* In order to install and use the CD-ROM courses (if available) on Windows 2000 or Windows XP, the User must belong to the Administrators or Power User Groups 

REQUIREMENTS FOR COMPLETING THE COURSE
Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the "Introduction" lesson located at the beginning of each course. To complete the course and receive your Completion Certificate, you must successfully complete the following requirements:

• Complete ALL instructional lessons in the course by answering each question correctly at least twice.
• Return a signed and dated Student Affidavit to 100% Realty, Inc. when the course is complete. The Student Affidavit is a signed document from you certifying that you have personally completed each assigned lesson of instruction. This student affidavit must be returned to 100% Realty, Inc. before you can receive credit for a distance learning course. (A "Student Affidavit" link will appear on your course home page upon completion of the course. Click on that link to obtain a copy of the Student Affidavit).
• CD-ROM Students: You MUST upload your course work upon completion of all course lessons. (Directions on how to upload your course are available on your course home page). If you do not have the ability to establish an internet connection, you must save your course work to a diskette and return that diskette to 100% Realty, Inc. so that the school administrator can check it for course completion. (Online courses will be automatically marked as complete when you finish the last lesson). Please note : It is highly recommended that you upload your course work every time you exit your course, as this will save any work that may be lost if you experience computer problems.

HOURS OF OPERATION: An instructor is available for telephonic assistance between the hours of 10:00AM - 4:00PM Central Standard Time

HOLIDAYS (School closed for business)

STUDENT BEHAVIOR / DISCIPLINARY POLICIES
When taking our educational courses, you are expected to comply with all policies as stated within this school catalog. If you fail to adhere to these policies, it may invalidate your eligibility for course credit. (These situations will be handled on a case by case basis.)

NON DISCRIMINATION
100% Realty, Inc. will not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications or standards for successful completion in any course.

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